Benefits of registering
By creating an account, you can create and share wish lists, review your order history, and easily update billing and shipping information. Not only will shopping be easier, but your entire experience with us will become customized over time.
To reset your password, please visit “My Account” link at the footer of our site.
While your order is being processed (the examination of the leather quality, coloring, processing the leather, tailoring..etc), we will be sending emails to you explaining the status of your order.
After your order is shipped, you will be getting the details of your order and the shipping method. You may check your order status through the “Order Tracking” at the footer of our web site where you can also review your order history.
Order Status & Tracking
If you have a registered account with sognarefashion.com, it is easy to check the status of your orders.
Simply click on the Order Tracking at the footer of SOGNARE FASHION web page. From there, enter your Order ID and e-mail which you have provided during your registration and/or order. Then click on “TRACK” and you can follow the progress of your shipment(s).
You can also go to “Order Tracking” by simply clicking on the order tracking link at the footer of this page.
Shipping & Handling
The best things in life take time!
All Sognare products are handmade to ensure they are personalized for you! Our delivery terms are as follows:
|JACKETS||8-10 weeks||UP TO 5 JACKETS|
|SHOES||6 – 8 weeks||UP TO 5 PAIR OF SHOES|
|BAGS||8 -10 weeks||UP TO 5 BAGS|
|SPECIAL DESIGN ORDERS||TBD*||UP TO 5 PAIRS|
|BULK ORDERS||TBD*||ABOVE 5 ITEMS|
(*) To Be Decided
SOGNARE fashion customers have the below delivery options:
In case you prefer exclusive delivery option, our delivery agents will deliver your product in person wherever you are.
Sognare Fashion works with UPS to deliver its products all over the world.
Orders above 5 items, require bulk delivery. Please contact Sognare Fashion for bulk delivery at [email protected].
All products exclude VAT, local sales and customs taxes.
Applicable sales tax will be included on all orders based on shipping address. Sales tax amount will be added after “Proceed Checkout”, before the payment is complete.
All SOGNARE products are handmade personalized products according to the sizing information provided by our customers. Therefore, we do not accept returns on our customized and/or personalized items, unless they arrive damaged or defective.
Bespoke, custom and made to order items are not eligible for returns or exchanges. However, a resizing / alteration service is available. This service may incur a fee.
What Shipping Methods Are Available?
Depending on the item(s) you purchase on sognarefashion.com and the location to which the item(s) will be delivered, different shipping methods will be available. For further details please check our shipping information.
Do You Ship Internationally?
You may own a Sognare Fashion product wherever you are. We ship all over the world. Depending on your delivery choice, our delivery agents may bring your product(s) to you in person. For details, please check our shipping information or contact [email protected]
How to Track My Order?
Once your order has been shipped, you will receive an email with your tracking and shipping information. Simply click on the link in the email or select the ‘order tracking’ option at the footer of our site and enter your order number and email address or sign into your account.
How Long Will It Take To Get My Package?
All our Sognare Products are exclusively produced for you. Please note that production time may take a while. Once your order is ready, your order will be shipped during business days, excluding holidays. Any order placed after 12 P.M. ET will be processed the following business day. Due to a high volume period, your order may take longer than anticipated.
What Payment Methods Are Accepted?
For any Sognare Fashion product, you may make your payment either by wire transfer or by credit card. Both options are available before you place your order.
For further details, please check our payment tab.
What Happens If There Is A Pricing Error?
We do our best to provide accuracy in the pricing and other product information displayed on our website, but mistakes sometimes happen. In such cases, Sognare Fashion expressly reserves the right not to honor pricing errors found on this website when accepting an online order. If an error occurs, we’ll let you know and cancel the order. Any authorized payments for that order will be immediately refunded. If you find an error once your order is delivered, please contact our Customer Service team at [email protected] or refer to our return policy.
What Do You Do With My Information?
Orders and returns
How do I place an Order?
Click on a Product Photo or Product Name to see more detailed information. To place your order, choose the specification you want and enter the quantity and sizing information and click ‘Add to Cart’.
Please enter the required information such as Delivery Address, Quantity Type etc. Before clicking “Place Order”, please check your Order Details carefully. After confirming your Order, you will be automatically taken to the Payment page.
How Can I Cancel Or Change My Order?
All Sognare Fashion products are exclusively produced according to the given sizes of our customers and are not subject to refund.
Who Should I Contact If I Have Any Queries?
You can contact our customer service team at [email protected]
Any unanswered questions?
Sognare Fashion runs a control mechanism before processing any order. This control mechanism is a general control mechanism to compare the given sizes in any order with a standart human size. The sizes which are beyond standart margins are sent to our tailors for additional control. In such case, Sognare may contact the order owner to control the given sizes of the order.
Please note that bespoke, custom and made to order items are not eligible for alterations. Therefore Sognare Fashion show uttermost attention to process any order with the correct sizing information. However, in case there is a need of resizing / alteration, this service may be provided by Sognare as long as the alteration does not effect the originality of the product. Please note that this service may incur a fee.
If you have additional questions about alterations, please e-mail us at [email protected].
Special Order & Requests
In case you need to customize your Sognare product (with a modification on the design, type of leather..etc), please email us at [email protected].
Product Care & Cleaning Instructions
If you have a question on the proper care or leather treatment of any of our items, please email us at [email protected].
All our Sognare leather products require special treatment and the below cleaning instructions apply:
FOOT MEASEUREMENT PLAN JACKET MEASUREMENT PLAN
We work hard to ensure the accuracy of pricing at sognarefashion.com, but despite our best efforts, pricing errors may occur. In the event that a product is listed at an incorrect price due to a typographical error, sognarefashion.com shall have the right to refuse or cancel orders placed for the product listed at the incorrect price, regardless of whether the order has been confirmed and your credit card charged.
The orders will be confirmed after the online sales contract is signed and the payment for the purchased item is receieved. Two types of payment is possible for your Exclusive Sognare product:
- Wire Transfer
- Credit Card Payment
Discover, JCB (Japan Credit Bureu), MIR (Rusya), TROY, KNET (Kuveyt), MADA (Saudi), Benefit (Bahrain)
Online Savings Transfer Systems
Sofort, Ideal, EPS
Online Payment Systems
The Website is owned and controlled by GPCC Europe Leather and Textile Limited Co. (“SOGNARE”), a company located at Firenze FI, Liberta Viale Giacomo Matteotti 15, 50121 Florance, Italy.
SOGNARE confirms and undertakes that your Personal Data will be processed in accordance with the provisions of the EU Regulation 2016/679 (“GPDR”).
- Personal Data
SOGNARE only collects and processes the Personal Data that is directly and voluntarily provided by its customers/website visitors (a) while placing orders through the Website or (b) when an e-mail is sent to SOGNARE (for replying purposes) and (c) when the customer or user voluntarily subscribes to our mailing list or newsletters.
These data include first and last name of the customer, contact information (delivery address, e-mail address and phone number) and certain additional identification data such as date of birth, profession, etc.
- Purpose of processing Personal Data
SOGNARE collects and processes Personal Data for the following purposes:
- to respond to customer requests, complaints, questions and claims, and to ensure provision of proper service to our customers,
- to process, fulfill and manage the customers’ purchase orders placed through the Website,
- subject to the customer/user’s prior consent, Personal Data may also be recorded for profiling and statistical purposes (e.g. customer preferences concerning our products, number of visits, most viewed pages and products, etc.), as well as for marketing and promotion of our products and personalized services by sending e-mails, newsletters and catalogues.
- How Do We Process Your Personal Data?
We process your Personal Data by means of electronic or automated tools on our Website. Your Personal Data is processed and only used for the purposes they have been collected, as explained in paragraph 2 above. We take all the necessary technical, legal and administrative measures for the security and confidentiality of your data and we never keep your Personal Data in our records longer than the period required by the applicable laws or necessary for the purposes mentioned in this Policy.
Personal Data collected through our Website is processed only by our authorized personnel and our service providers for the above-mentioned purposes. Our service providers are required to comply with our privacy policies and are prohibited to collect or use your Personal Data for any purpose other than those mentioned in this Policy. SOGNARE also takes the necessary legal and administrative measures to guarantee our service providers’ compliance with these principles to keep the security and confidentiality of your Personal Data.
- Your Rights
We only ask your Personal Data when you purchase a Product through our Website or you would like to receive information, catalogues and newsletters from us in relation to our Products.
You may withdraw your consent concerning the processing of your Personal Data at any time, by sending an e-mail to: [email protected] or by clicking the unsubscribe link included in our e-mails and newsletters.
If you request not receiving any direct marketing communication from us, your request will immediately be respected and a copy of your request will be kept in our records for proofing purposes.
Under General Data Protection Regulation (“GDPR”), you have the right to:
- request information as to whether your Personal Data has been processed and the purpose of such processing,
- request rectification and erasure of your Personal Data, the right to object to the processing and/or the right to have those Personal Data transmitted to another controller.
- withdraw your consent at any time. Please note that, your withdrawal will not be retrospective and will not affect the lawfulness of your Personal Data processing before your withdrawal of consent.
- Retention Period of Your Personal Data
Your data may be also be retained for the purpose of protection of our rights against a legal claim in relation to your Personal Data.
If you use your withdrawal right or the retention period expires based on the applicable laws or the purposes of processing of data, your Personal Data will be automatically and permanently deleted or made anonymous, if necessary.
- Transfer of Your Personal Data to Third Parties
Your Personal Data collected and processed by SOGNARE may be shared with the following related third parties:
- Affiliates and franchisees of SOGNARE;
- Legal, financial, commercial, administrative and IT/technical advisers and/or consultants or other service providers of SOGNARE; (in which case only the required part of your Personal Data will be shared with/transferred to these third parties and SOGNARE will take all the necessary measures to ensure that the protection of the Personal Data is fully respected by these persons under the same principles committed by SOGNARE;
Your Personal Data may be transferred outside the European Union provided that the required measures have been taken to ensure appropriate level of data security.
We assure you that we will never transfer your Personal Data to any third person for the commercial advertising of their own products.
A cookie is a small text file which may be put by a Website on your computer or mobile device when you first visit a Website. Cookies never enable us to how Access to your computer or mobile devices, and we do not gather any information beyond the purpose mentioned in this Policy.
Cookies help the Website to analyse web traffic or to recognize your device the next time you visit. Cookies also allow us to tailor our web operations by gathering and remembering information about your preferences and needs.
We strictly use this information obtained through cookies for the purpose explained in this Policy and never use/sell it to others for enabling a third party ay kind of commercial benefit for its own purpose.
You can choose to accept or decline cookies and manage your cookie preferences by changing your browser settings so that cookies cannot be placed on your computer or mobile device from this Website. Please note that, preventing cookies by changing your settings may prevent you from using full functionality of our Website. Many of the interactive functions offered by this Website are dependent on cookies and therefore disabling or blocking cookies can prevent these services from working or result in an inferior web experience.
Last updated: 24 June 2019
The undersigned exporter declares that the items sold with this invoice do not belong to the list of species protected by CITIES and by the Washington Convention of March 3 1973 and following amendments, and were not treated with oil or grease from whales or other cetaceans. Goods do not contain dog and cat fur according to article – REG CEE 1523/2007 L 343